GoBoat Australia (QLD)

6 Cancellation

6.1 A Customer may only cancel a confirmed booking by providing notice in writing to GoBoat in advance of the Hire Period.

6.2 Where cancellation notice is provided more than 72 hours prior to the Hire Period, GoBoat will refund all monies prepaid by the Customer, less any transaction processing fees imposed on GoBoat by its payment processing platform.

6.3 Where cancellation notice is provided between 72 – 24 hours prior to the Hire Period, the Customer will be provided a credit of their Hire Charges to use towards future bookings.

6.4 In the event that the Customer fails to provide at least 24 hours notice, the full amount of the Hire Charges are payable by the Customer to GoBoat, with the exception of a cancellation enforced by GoBoat (in which case a credit for the Hire Charges will be provided) or made by the Customer due to inclement weather, in which case a rebooking fee of up to 50% of the value of the Hire Charges may be deducted from any credit.

6.5 GoBoat reserves the right to change the date or time on which the Boat is provided due to severe weather conditions or other extenuating circumstances as part of proper management of our booking system.

6.6 Customers who add optional Cancellation Protection can cancel their booking up to 4 hours before the start of the Hire Period for a refund or credit. Refunds exclude the value of the Cancellation Protection and any payment made using credit vouchers or gift cards.